NICE Systems last week announced an agreement to acquire Merced Systems, a provider of business applications for customer service and sales organizations. This acquisition slipped by with little fanfare, but it marks a significant milestone for NICE, a major provider of applications and technology for call centers and a player in their evolution into multichannel contact centers. Building on a good 2010, as my colleague Richard Snow noted, NICE expects to reach almost $800 million of revenue in...
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Topics:
Predictive Analytics,
Sales,
Social Media,
Customer Analytics,
Customer Data Management,
Customer Experience,
Customer Feedback Management,
Marketing,
Merced Systems,
NICE Systems,
Operational Performance Management (OPM),
Revenue Performance,
Sales Compensation,
Sales Force Automation,
Social CRM,
Speech Analytics,
Voice of the Customer,
Analytics,
Business Analytics,
Business Collaboration,
Business Mobility,
Cloud Computing,
Customer Service,
Business Performance Management (BPM),
Call Center,
CFO,
CMO,
Contact Center,
Contact Center Analytics,
CRM,
Customer Performance Management (CPM),
Desktop Analytics,
Financial Performance Management (FPM),
Sales Performance Management,
Sales Performance Management (SPM),
SFA,
Text Analytics,
Unified Communications,
Workforce Management,
Workforce Performance Management (WPM)
Looking to make your sales force more effective by automating its operations? Merced Systems can provide the traction your sales team needs. The company has been providing applications for more than a decade to customer service and more recently sales organizations, helping both measure and manage performance. Several years ago Merced Systems made a substantial investment to expand to the sales organization with new applications and now offers analytics and reporting, compensation and...
Read More
Topics:
Sales,
Social Media,
Marketing,
Merced Systems,
Operational Performance Management (OPM),
Revenue Performance,
Sales Compensation,
Sales Force Automation,
Business Analytics,
Business Collaboration,
Business Mobility,
Cloud Computing,
Business Performance Management (BPM),
CFO,
CMO,
CRM,
Customer Performance Management (CPM),
Financial Performance Management (FPM),
Sales Performance Management,
Sales Performance Management (SPM),
SFA,
Workforce Performance Management (WPM)
Many organizations want to improve the performance of their sales and customer service operations but have difficulty increasing efficiency and producing better results. One barrier to improvement is sticking with the status quo of managing sales operations and performance through spreadsheets, as 47 percent of organizations still do, according to Ventana Research’s benchmark research on sales performance management. Also many organizations continue to expect good results from using sales force...
Read More
Topics:
Merced Systems,
Operational Performance Management (OPM),
Analytics,
Customer Performance Management (CPM),
Sales Performance Management,
Sales Performance Management (SPM)
Many organizations want to improve the performance of their sales and customer service operations but have difficulty increasing efficiency and producing better results. One barrier to improvement is sticking with the status quo of managing sales operations and performance through spreadsheets, as 47 percent of organizations still do, according to Ventana Research’s benchmark research on sales performance management. Also many organizations continue to expect good results from using sales force...
Read More
Topics:
Merced Systems,
Operational Performance Management (OPM),
Analytics,
Customer Performance Management (CPM),
Sales Performance Management,
Sales Performance Management (SPM)
