I attended NICE Systems’ annual Interactions (Twitter #Interaction2012) conference in Nashville to get the latest from this growing global software business that focuses on customer-centric applications. If you have not heard of NICE you might not be primarily involved in managing and interacting with customers, the area in which NICE has been growing organically and by acquiring technology providers that complement its existing portfolio. As we discussed in recent analyses, and NICE acquired...
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Topics:
Predictive Analytics,
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
NICE Systems,
Operational Performance Management (OPM),
Social CRM,
Speech Analytics,
Voice of the Customer,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Cloud Computing,
Customer Service,
Governance, Risk & Compliance (GRC),
Operational Intelligence,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Customer Performance Management (CPM),
Desktop Analytics,
Financial Performance Management (FPM),
Interactive Intelligence,
Sales Performance Management (SPM),
Text Analytics,
Unified Communications,
Workforce Management,
Workforce Performance Management (WPM)
NICE Systems last week announced an agreement to acquire Merced Systems, a provider of business applications for customer service and sales organizations. This acquisition slipped by with little fanfare, but it marks a significant milestone for NICE, a major provider of applications and technology for call centers and a player in their evolution into multichannel contact centers. Building on a good 2010, as my colleague Richard Snow noted, NICE expects to reach almost $800 million of revenue in...
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Topics:
Predictive Analytics,
Sales,
Social Media,
Customer Analytics,
Customer Data Management,
Customer Experience,
Customer Feedback Management,
Marketing,
Merced Systems,
NICE Systems,
Operational Performance Management (OPM),
Revenue Performance,
Sales Compensation,
Sales Force Automation,
Social CRM,
Speech Analytics,
Voice of the Customer,
Analytics,
Business Analytics,
Business Collaboration,
Business Mobility,
Cloud Computing,
Customer Service,
Business Performance Management (BPM),
Call Center,
CFO,
CMO,
Contact Center,
Contact Center Analytics,
CRM,
Customer Performance Management (CPM),
Desktop Analytics,
Financial Performance Management (FPM),
Sales Performance Management,
Sales Performance Management (SPM),
SFA,
Text Analytics,
Unified Communications,
Workforce Management,
Workforce Performance Management (WPM)
