We now are well beyond the year depicted in 2001: A Space Odyssey, a cinematic perspective on the future of artificial intelligence in which HAL 9000, a computer, is able to simulate human behavior and control machines. Anyone reviewing the past two years of marketing around AI in the business technology industry can be forgiven for believing that we have arrived at the futuristic state Stanley Kubrick imagined. We have not.
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Topics:
Big Data,
Data Science,
Mobile,
Customer Analytics,
Customer Engagement,
Customer Experience,
Machine Learning,
Mobile Technology,
Wearable Computing,
business intelligence,
Analytics,
Cloud Computing,
Collaboration,
Customer Service,
Data Governance,
Data Integration,
Data Preparation,
Internet of Things,
Contact Center,
Information Optimization,
Digital Technology,
Machine Learning and Cognitive Computing,
Cybersecurity,
Billing and Recurring Revenue,
Workforce Optimization,
collaboration for business
We are have arrived at the May 25, 2018 date when the European Union’s General Data Privacy Regulations (GDPR) become enforceable, following what has been a two-year transition period. Companies were given this time to put in place reasonable measures and the systems necessary to support the legislation’s wide-ranging personal data privacy requirements, which apply to any organization with more than 250 employees that serves EU citizens. While this regulation will apply in the EU, it has...
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Topics:
Big Data,
Data Science,
Mobile,
Sales,
Customer Analytics,
Customer Engagement,
Customer Experience,
Marketing,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Data Governance,
Data Integration,
Data Preparation,
Internet of Things,
Contact Center,
Digital Technology,
Digital Marketing,
Digital Commerce,
Cybersecurity,
Billing and Recurring Revenue,
collaboration for business,
mobile marketing
Advancing the potential of any business requires continuous improvement in the processes and technology that support it. Many companies have embraced attempts at a digital transformation, and it’s become a goal to which organizational resources and budgets have been dedicated around the globe.
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Topics:
Big Data,
Data Science,
Mobile,
Sales,
Customer Analytics,
Customer Engagement,
Customer Experience,
Human Capital Management,
Machine Learning,
Marketing,
Marketing Performance Management,
Mobile Technology,
Office of Finance,
Wearable Computing,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Customer Service,
Data Governance,
Data Integration,
Data Preparation,
Internet of Things,
Contact Center,
Information Optimization,
Product Information Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Machine Learning and Cognitive Computing,
Pricing and Promotion Management,
Cybersecurity,
Billing and Recurring Revenue,
Workforce Optimization,
collaboration for business
In the realm of technology that matters for business and IT, our firm as part of our responsibility continually assesses the latest technology and how it can impact organizations’ efficiency and effectiveness. Our benchmark research in technology innovation found that 87% of participants indicated the importance of increasing the organization’s value through technology innovation. Every year we take our knowledge from research and technology briefings to focus on our Technology Innovation Awards
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Topics:
Big Data,
Datameer,
Mobile,
Sales,
Social Media,
Sustainability,
Customer,
ESRI,
Globoforce,
GRC,
HCM,
Kronos,
Kyriba,
Location Analytics,
Marketing,
NetBase,
Office of Finance,
Operational Performance Management (OPM),
Overall Operational Leadership,
Peoplefluent,
Planview,
SQLstream,
VMWare,
VPI,
IT Analytics & Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
CIO,
Cloud Computing,
Collaboration,
Governance, Risk & Compliance (GRC),
Hortonworks,
IBM,
Informatica,
Information Builders,
Information Management,
Information Technology,
KXEN,
Location Intelligence,
Operational Intelligence,
Oracle,
Business Performance Management (BPM),
Contact Center,
Customer Performance Management (CPM),
Datawatch,
Financial Management,
Financial Performance Management (FPM),
Information Applications (IA),
Information Management (IM),
Information Optimization,
IT Performance Management (ITPM),
Johnson Controls Panoptix,
Roambi,
Sales Performance Management (SPM),
Service & Supply Chain,
Supply Chain Performance Management (SCPM),
Upstream Works,
Vertex,
Workforce Performance Management (WPM),
Xactly
I attended NICE Systems’ annual Interactions (Twitter #Interaction2012) conference in Nashville to get the latest from this growing global software business that focuses on customer-centric applications. If you have not heard of NICE you might not be primarily involved in managing and interacting with customers, the area in which NICE has been growing organically and by acquiring technology providers that complement its existing portfolio. As we discussed in recent analyses, and NICE acquired...
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Topics:
Predictive Analytics,
Social Media,
Customer Analytics,
Customer Experience,
Customer Feedback Management,
NICE Systems,
Operational Performance Management (OPM),
Social CRM,
Speech Analytics,
Voice of the Customer,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Cloud Computing,
Customer Service,
Governance, Risk & Compliance (GRC),
Operational Intelligence,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Customer Performance Management (CPM),
Desktop Analytics,
Financial Performance Management (FPM),
Interactive Intelligence,
Sales Performance Management (SPM),
Text Analytics,
Unified Communications,
Workforce Management,
Workforce Performance Management (WPM)
NICE Systems last week announced an agreement to acquire Merced Systems, a provider of business applications for customer service and sales organizations. This acquisition slipped by with little fanfare, but it marks a significant milestone for NICE, a major provider of applications and technology for call centers and a player in their evolution into multichannel contact centers. Building on a good 2010, as my colleague Richard Snow noted, NICE expects to reach almost $800 million of revenue in...
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Topics:
Predictive Analytics,
Sales,
Social Media,
Customer Analytics,
Customer Data Management,
Customer Experience,
Customer Feedback Management,
Marketing,
Merced Systems,
NICE Systems,
Operational Performance Management (OPM),
Revenue Performance,
Sales Compensation,
Sales Force Automation,
Social CRM,
Speech Analytics,
Voice of the Customer,
Analytics,
Business Analytics,
Business Collaboration,
Business Mobility,
Cloud Computing,
Customer Service,
Business Performance Management (BPM),
Call Center,
CFO,
CMO,
Contact Center,
Contact Center Analytics,
CRM,
Customer Performance Management (CPM),
Desktop Analytics,
Financial Performance Management (FPM),
Sales Performance Management,
Sales Performance Management (SPM),
SFA,
Text Analytics,
Unified Communications,
Workforce Management,
Workforce Performance Management (WPM)
